FAQs
Frequently Asked Questions.
Here are some common questions about process.
Frequently Asked Questions
General Information
What services do you offer?
We specialize in pre-production ideation and post-production. This includes concept development, scriptwriting, storyboarding, editing, colour grading, visual effects (VFX), sound design, and final delivery of the video.
What types of videos do you produce?
We produce a wide range of videos, including promotional videos, corporate videos, explainer videos, social media content, educational videos, and more.
What file formats do you deliver?
We deliver videos in various formats, tailored to the specific platforms you intend to use, such as MP4, MOV, and others. We ensure the final deliverables meet all technical specifications required.
How do you ensure the quality of your videos?
We use professional-grade software and hardware, conduct thorough quality control checks, and follow best practices in editing and post-production to ensure high-quality outputs.
What are your rates for video production?
Our rates depend on the complexity and requirements of the project. We provide detailed proposals and transparent pricing during the initial consultation.
How do you handle confidentiality and data security?
We take data security seriously and implement robust file management and backup systems. All project files and final outputs are stored securely, and we can sign NDAs to ensure confidentiality.
How do you ensure consistency in colour and style?
We use advanced colour grading and correction techniques to ensure visual consistency. Our team collaborates closely with you to match the desired style and tone.
Can you create videos for different platforms and social media?
Absolutely! We tailor our videos to meet the requirements of various platforms, ensuring optimal performance and engagement across social media, websites, and other channels.
How do you stay updated with the latest trends and technologies in video production?
Our team regularly participates in industry workshops, training, and conferences. We also stay informed through industry publications and by experimenting with new tools and techniques to keep our skills and knowledge up to date.
Pre-Production and Concept Development
Can you help us develop a concept for our video?
Absolutely! Our creative team excels at ideation and can help you develop a unique concept that aligns with your brand and objectives.
What information do you need from us to start a project?
We need detailed information about your project objectives, target audience, platform specifications, desired resolution and frame rate, branding guidelines, style and tone preferences, script or key messages, visual and audio preferences, project timeline, budget, review and approval process, and any special requests or notes.
How do you approach storytelling and narrative development in your videos?
We focus on creating compelling narratives that resonate with your audience. Our process includes thorough research, scriptwriting, and storyboarding to craft engaging and effective stories.
Project Management and Process
What is your process for starting a project?
Our process begins with understanding your project objectives, target audience, and requirements. We then move to concept development, pre-production planning, and post-production, ensuring a seamless workflow.
How do you handle feedback and revisions?
We believe in collaborative feedback and have multiple review stages built into our process. We welcome your input and work closely with you to ensure the final product meets your expectations.
How do you manage client feedback during the editing process?
We use collaborative review tools and regular feedback sessions to ensure that your input is incorporated at each stage of the editing process. This helps us align the final product with your vision.
What happens if we need changes after the final delivery?
We can accommodate changes after the final delivery, subject to additional costs and timeframes. We strive to ensure your complete satisfaction with the final product.
What is your policy on project revisions and additional costs?
We include a set number of revisions in our initial proposal. Additional revisions beyond this may incur extra costs, which will be clearly communicated and agreed upon before proceeding.
How do you handle projects with tight deadlines?
We prioritize projects based on urgency and allocate additional resources to meet tight deadlines. Clear communication and a streamlined workflow help us deliver high-quality results within the required timeframe.
What tools or platforms do you use for project management and client communication?
We use industry-standard project management and communication platforms like Slack and Zoom to ensure smooth and efficient collaboration.
Production and Post-Production
Can you work with the footage we provide?
Yes, we can work with your footage. We handle encoding, decoding, and ensure that the footage is optimally used in the post-production process.
Can you work with footage shot in different formats and resolutions?
Yes, we can work with footage shot in various formats and resolutions. Our team is experienced in handling different codecs and can ensure that all footage is integrated seamlessly into the final product.
How do you ensure the video aligns with our brand identity?
We work closely with you to understand your brand guidelines and preferences. Our team ensures that all visual and audio elements are consistent with your brand identity.
How do you handle the integration of graphics and animations into live-action footage?
We use advanced software like Adobe After Effects to seamlessly integrate graphics and animations with live-action footage, enhancing the visual appeal and effectiveness of your video.
Do you provide voiceover and narration services?
We include a set number of revisions in our initial proposal. Additional revisions beyond this may incur extra costs, which will be clearly communicated and agreed upon before proceeding.
How do you handle projects with tight deadlines?
Yes, we offer professional voiceover and narration services in various languages and styles to suit your projects needs.
How do you handle copyright and licensing for music and other media used in the videos?
We ensure that all media used in your video is properly licensed and compliant with copyright laws. We can source royalty-free music or secure licenses for specific tracks as needed.
Audio Production and Post-Production
Do you provide audio post-production services?
Yes, we offer comprehensive audio post-production services, including sound design, mixing, and mastering to ensure high-quality audio that complements the visuals.
How do you handle multi-language video projects?
We handle multi-language projects by collaborating with professional translators and voiceover artists to ensure accurate and high-quality translations.
Delivery and Distribution
What are your turnaround times?
Turnaround times vary depending on the complexity and scope of the project. We provide estimated timelines during the initial consultation and strive to meet all agreed-upon deadlines.
Do you offer support for creating video content strategies?
Yes, we can assist in developing comprehensive video content strategies to help you achieve your marketing and communication goals.
Can you assist with video marketing and distribution?
While our primary focus is on production, we can provide recommendations of our marketing experts in the team to help you distribute your video content effectively.
Do you offer training or support on how to best use the videos you create for us?
Yes, we provide guidance and support on how to effectively use and distribute the videos we create, ensuring you get the most value from your investment.
How do you ensure accessibility in your video content?
We ensure accessibility by incorporating features like subtitles, closed captions, and audio descriptions. Our team is committed to making content accessible to all viewers.
Archiving and Security
How do you handle project files and archiving?
We maintain organized file management systems and provide secure storage for all project files. Files are archived for at least one year, allowing easy retrieval if needed.
What are your policies on refunds or cancellations?
Our refund and cancellation policies are outlined in our initial contract. Typically, refunds are assessed on a case-by-case basis, depending on the stage of the project and the work completed.
Client Support and Additional Services
Can you provide examples of previous work similar to our project?
Yes, we could share case studies and examples of previous projects that are similar to yours, showcasing our capabilities and the quality of our work, though you’ll find that they already exist on our website!
How do you handle client feedback during the editing process?
We use collaborative review tools and regular feedback sessions to ensure that your input is incorporated at each stage of the editing process. This helps us align the final product with your vision.